Shipping policy

Thank you for choosing GEOFF FOX. Based in Auckland, New Zealand, our onlinestore focuses on retailing premium fresh and frozen grocery produce. We abide by strict order‑handling protocols and adopt insulated cold‑chain packaging with ice packs to preserve the freshness of perishable goods, striving to deliver all orders safely and meet expected logistics schedules.
We finalize order verification, commodity inspection and cold‑resistant sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh produce orders will be delivered via dedicated perishable courier service, with an estimated delivery period of 1‑5 business days for urban areas and up to 7 business days for rural zones, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, customs inspections, extreme weather, regional traffic restrictions and official holidays. Rural area shipments are only dispatched on weekdays to avoid weekend storage risks for temperature‑sensitive goods.
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders. PO box delivery is not supported for temperature‑sensitive fresh goods. GEOFF FOX shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
If your fresh produce parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 24 hours after the scheduled delivery date. Long‑distance cold‑chain transportation may cause packaging rupture or temperature fluctuation for fresh and frozen goods. If you receive deteriorated or damaged goods, please retain the original outer cold‑chain packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Each batch of fresh food comes with recommended storage instructions. Customers shall refrigerate or freeze goods immediately upon receipt and follow official prompts for preservation and consumption. We reject after‑sales claims for food spoilage caused by improper post‑delivery storage, prolonged room‑temperature placement or rough handling.
We provide domestic shipping services within New Zealand for all fresh merchandise. We do not ship fresh perishable items to overseas destinations. Domestic shipments will not generate import tariffs, while cross‑border fresh food delivery is not available due to food quarantine regulations. We will not be responsible for parcel detention and relevant losses arising from buyers' requirements for international fresh‑goods shipment.
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: GEOFF FOX
Phone number: +64 20 518 7294
Email: info@geofox.shop
Physical address: 98 Dilworth Avenue, Remuera, Auckland 1050, New Zealand